This course teaches you to be aware of, and to manage, emotions and relationships. It will teach you how to connect with peers and subordinates and how to manage your own emotions, as well as the emotions of others. This can play a part in determining how successful you are in both the business environment and your personal life.

We have all worked with and listened to brilliant people. When we look at truly extraordinary people who inspire those around them and make a difference, it becomes clear that they do this by connecting with people at a personal and emotional level. What differentiates them from others is not their IQ (intellectual intelligence), but rather their EQ (emotional intelligence). This course will help you to develop your emotional intelligence.

PROGRAMME OUTCOMES

Once you have successfully completed this course, you will be able to:

1. Explain the concept of emotional intelligence.
2. Identify techniques to understand, use and appreciate the role of emotional intelligence in the workplace.
3. Recognise different emotions in yourself and others, and identify how to manage them.
4. Create a plan to improve your EQ.

PROGRAMME STRUCTURE

The following key topics are covered in the course:

• The concept of emotional intelligence
• Emotional intelligence in the workplace
• Understanding and managing emotions
• Improving your emotional intelligence.

Open enrolment, but proficiency in English is required.

English proficiency

Applicants are required to be proficient in English prior to admission to the course. Applicants whose first language is not English may be required to provide proof of proficiency.

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