Effective Date: 7th October, 2024
Milpark Education (Pty) Ltd (“we”, “our”, “us”) is a private company in the Republic of South Africa. We are registered with the South African Department of Higher Education and Training (DHET) as a Private Higher Education Institution (No. 2007/HE07/003).
OUR CONTACT DETAILS
Street Address: Milpark Education, 3rd Floor, Deneb House, 368 Main Road, Observatory, Cape Town, 7925
Email: For privacy (POPIA related) matters, email us at [email protected]
Phone: For reception, call 086 999 0001
Helpdesk: For admission and registration enquiries, contact us at www.milpark.ac.za. For registered student support, submit your query via our helpdesk system helpdesk.milpark.ac.za.
Milpark Education is committed to effective Privacy Management and has adopted the following Privacy Vision and Objectives:
Milpark Education appreciates the importance of the human right to privacy in the Information Age, and we recognise our ethical and legal duties to protect the personal information we process. Every employee has a role to play and is guided by our organisational values, policies and training. Together, we ensure that:
Our objectives are to:
This Website Privacy Notice is related to the use of the Milpark Education websites (www.milpark.ac.za) and its related pages, including but not limited to, online application pages (portal.milpark.ac.za), where this notice should be read in conjunction with the Student Privacy Notice) and the helpdesk (helpdesk.milpark.ac.za); collectively for the purpose of this document, our “Website”. This privacy notice may also apply to sites where third parties collect personal information on our behalf where this Privacy Notice is linked. Other privacy notices are available as follows:
Note that some links on our Website may direct you to third-party websites, over which Milpark does not exercise any control. Please view their Privacy Notices on their respective websites.
“Browser” means an application used to access and view this website, including, but not limited to, Internet Explorer, Google Chrome, Microsoft Edge, and Mozilla Firefox.
“Cookies” are small text files created by a website and that are stored in the user’s computer, either temporarily for that session only or permanently on the hard disk (called a persistent cookie). Cookies provide a way for the website to recognise you and keep track of your preferences.
“Data” means information in electronic form.
“IP address” means a unique address that identifies a device on the Internet or local network.
“Personal information” means information relating to an identifiable, living, natural person and, where it is applicable, an identifiable, existing juristic person, including, but not limited to:
“POPIA” means the Protection of Personal Information, 2013 (Act No. 4 of 2013) in the Republic of South Africa.
“Social Networking Services” means web-based services that allow people to communicate, collaborate or connect. Examples are Facebook, Instagram, Twitter, LinkedIn, etc.
“Tracking pixel” means a 1×1 image created with a small piece of HTML coding and that is used to track behaviour when a user lands on a website page or clicks into an email.
“Traffic data” means any data processed for the purpose of the conveyance of a communication on an electronic communications network in respect of that communication, and includes data relating to the routing, duration or time of a communication.
“User / you / your” means a person who uses a computer or other device to access this website.
Milpark Education collects the personal information that you input when you submit an enquiry, make a request, use a live chat function, request a quotation, join a mailing list, submit an online application, approach the online helpdesk, or use any form or tool available on our Website, social media pages, surveys, or webinars, or otherwise communicate with us. Some information may be collected automatically – please refer to Sections 6 and 7 below for more information on this.
Information collected via the Website will only be used for the purpose(s) for which it is collected, including any associated processes that support that purpose, or as otherwise consented to by you, or as allowed for by law. For a more detailed list of purposes for which we process personal information throughout our business (not limited to the use of our website), please refer to our PAIA Manual.
On our Website, mandatory data fields will be indicated and the information required in these is necessary for processing the requests that can be made through our website. Should you wish not to provide information required by mandatory data fields, we will not be able to process your request via our Website.
Information that is collected on our website is generally hosted and processed locally or in the European Union. Where service providers are used in other territories, we give preference to service providers who offer similar level of protection as is provided in South Africa. Where this is not reasonably practicable, our applicable Privacy Notices, Terms and Conditions, or requests for consent will inform you as needed.
By using this Website, you consent to your personal information being processed in countries outside of the Republic of South Africa.
Many programmes and applications that we use to process personal information have automatically introduced AI-based features. By providing your personal information to Milpark Education, you consent to the information being processed by AI in line with the purposes of processing detailed in the PAIA manual.
We respect your right to privacy, and we will only share your information with third parties (i.e. entities not contracted by Milpark Education to process personal information on our behalf) if (a) you have consented to the sharing, or (b) it is required by law, or (c) it is necessary to fulfil the purpose for which you provided it, or (d) other legitimate reasons as provided for in law.
Student applicants should refer to the Student Privacy Notice and the Student Enrolment Contract for information regarding transborder flow of student information, other parties with whom information is shared, and other important information.
For more information on your rights regarding access to information and privacy, and how to make requests in terms of POPIA and PAIA, please see our PAIA manual, available on our www.milpark.ac.za website.
When you use our Website, some information will be collected automatically. Milpark Education may use tracking technologies (such as cookies and tracking pixels) on our website, online application pages and digital adverts on third-party platforms. The information collected may include, but is not limited to:
The information collected may include, but is not limited to:
The information listed above is collected for the following purposes:
Milpark Education uses Google Analytics and Facebook tracking to analyse non-identifiable traffic data, to improve our services and marketing campaigns. We also use Microsoft Dynamics Customer Insights to track your journey of interaction with us.
Where you interact with Milpark Education via social networking services or website belonging to third parties, those parties may collect information about you for their purposes, in accordance with their privacy and cookie policies, over which Milpark has no control.
Social networking services may track your use of Milpark Education’s website on those pages where their links are displayed. If you are logged in to those services (including any Google service) while using Milpark’s website, their tracking will be associated with your profile with those service providers, over which Milpark Education exercises no control.
We will ask for your consent before posting about you on our Website or social media pages. This does not apply to responding to interactions with us initiated by you on social media.
Webinars Hosted on Crowdcast
To host webinars, Milpark Education will process the following personal information: Name that you choose to register with and email address, as well as any other information you voluntarily input or share while engaging with the webinar, for the purposes of webinar management, access control, sales engagement (optional), and attendance reporting. We will also store a recording of the webinar. CrowdCast may collect and process additional personal information or other information. Attendees’ information will be processed in in accordance with the CrowdCast privacy notice. Attendees will be asked to consent to this processing prior to joining the Webinar. Should a webinar be an event for a corporate client, we may share an attendance list of their employees or guests with the corporate client.
Webinars on Other Platforms
Please refer to the privacy notice or privacy policy available upon registration.
Users of our website are free to choose whether you opt in (that is, consent to) receiving further marketing messages from us (beyond a response to your initial enquiry), by selecting the relevant tick box. You may change your mind at any time, and the options for opting out are described below. Note that checking the tick box serves as your signature, as per the Electronic Communications and Transactions Act, 2002 (Act No. 25 of 2002), and forms an agreement with our Chief Marketing Officer, Raun Billett.
If you have provided your consent and wish to retract it, you may use the ‘stop’ or ‘unsubscribe’ link or function that will be included in the messages, or you may send an email to [email protected], or follow the steps in our PAIA manual.
Pre-screening candidates, applicants, students and alumni are considered customers of Milpark Education, since a service is delivered to them, and so, are automatically opted in to direct marketing, and may opt out at the time of providing contact information, or by using the ‘stop’ or ‘unsubscribe’ link or function contained in direct marketing messages, or by sending an email to [email protected], or contacting us telephonically. Students may change their direct marketing consent status on the Student Portal. Customers should note that making an enquiry through the website without opting in to receiving direct marketing messages, will not automatically opt them out. To do so, please use any of the methods described above.
Signing the consent to direct marketing, on behalf of Milpark Education, is our Chief Marketing Officer, Raun Billett.
Note that the following messages are not considered direct marketing and are not affected by your marketing consent status:
All data subject requests in terms of POPIA or PAIA may be submitted to the Information Officer at [email protected]. For guidance on how to submit a request in terms of PAIA or POPIA and to see what your rights are please refer to our PAIA manual on our website.
Milpark Education may conduct surveys using Microsoft Forms, or other platforms.
Microsoft Forms
Where surveys are conducted or specific consents are obtained via Microsoft Forms: By responding to the survey, respondents consent to their information being processed in the USA, which does not offer the same legal protection as POPIA in South Africa.
Other platforms
Where surveys are conducted using other platforms: By responding to the survey, respondents agree to terms, privacy notices and consents made available by the platform.
Users of our websites have the following responsibilities:
Milpark Education reserves the right to update this privacy policy, as well as further privacy notices at points of data collection, at any time.
For more information, view our PAIA manual available on our website.